A Mortgage Broker acts on your behalf throughout the process of obtaining your home loan, investment loan, debt consolidation and refinancing. Their Primary role is to Prepare your home loan application, present to you your options, submit your file to the lender, manage communication between the other professionals involved and the banks; as well as signing your papers, educating you and being by your side from start to finish and beyond.

A mortgage Broker acts on your behalf (like a real estate agent would when selling your house) to obtain finance for your home loan. They are the middleman between you and the bank.

A Mortgage Brokers roll includes, educating you on home loans, preparing a pre-assessment and discussing with you your borrowing capacity and discussing your bank options (because unlike when you walk into a bank where you have one option, Mortgage brokers generally have a large panel of 45 lenders to choose from). They will assist in packaging up your application and presenting it nicely for the lender to approve.

A Mortgage Broker will manage communication with the lender, negotiate and come back to you to discuss what the lender is after. Often this will illuminate bank language jargon and waiting times on hold with the lender.

A Mortgage Broker will also go over and sign your application and formal loan documents with you. Explaining and answering all of your questions.
A Mortgage Broker will also be managing communication with the real estate agent and Conveyancer for settlement.

In short, A mortgage broker will save you a lot of time and stress.

The world is a busy place, and you are most likely a busy person, home loans and Mortgage are not a thing to rush, it is something that takes a lot of time and understanding. Using a Mortgage Broker will save you a lot of time, potential stress and money.

A Mortgage Broker can look over and compare many banks of your application, they can see what bank has the best products for your circumstances, the lowest interest rates and fees. This can save you a lot of money in the long run, where a lender may not tell you that the back around the corner has a better product for you.

Derwent Finance has branded their office to be approachable, fun, eye-catching, educational, and a professional and safe space for First Home Buyers and their families.

Derwent Finance applies the following approach to make their client base feel right at home; simplified language by breaking away from the norm of banking language (jargon) as well as maintaining honesty, and patience, and maintain the highest level of customer services standards through ongoing and up to date communication held with clients and continuous growth and training of their team.

Every client at Derwent Finance has their very own customer service specialist. Their customer service specialists looks after all communication from the first touch point through to settlement, this ensures the very best communication, no emails missed, and the client gets the time and dedication they deserve.

The Derwent Finance team is made up of the following roles; Mortgage Broker, Customer Service Specialist, Lending Assessor and Settlements Officer.

Each member is involved and across every client transaction in their own speciality area, this allows for an easy and streamlined process with little to no delays. This approach is highly favourable with all their clients and the feedback suggest they thoroughly enjoy the methods used.